30-Day Return Policy
Aquino Lighting Supplier strives to provide our
customers with an excellent shopping experience. Our products are of high
quality, and we want our customers to be satisfied with their purchase. If you
are not satisfied with your product, you may request to return the merchandise
for a refund within 30 days of the delivery date.
must be preapproved by Aquino Lighting Supplier and accompanied by a copy of
the RMA form which will be provided upon approval. All returns must be in the
original packaging in as-new condition with the return shipping payed by
customer. Aquino Lighting Supplier reserves the right to impose a restocking
fee on all returns including, but not limited to, unauthorized and/or unusual
returns. Shipping costs are not refundable. Special Order items including
fixtures are not eligible for return.
Returns relates to ware house errors, defective items, or
Unforeseen issues with
shipments rarely happen. When they do, notify us within 5 business days. For products shipped outside of the USA or
Canada, we will not be responsible for any broken, miss-picked, or defective
Missing Shipments to Customers:
Any missing orders must be
reported within 14 days of the order ship date for full reimbursement.
must be authorized and include our RMA number prior to shipping products back.
The costs of
returning orders to us are the responsibility of the customer.
damaged in transit being returned to us will not be refunded.
be returned in working order and in their original, undamaged packaging.
must be requested within 30 days of delivery
internal processing costs and our own vendor restocking fees, a restocking fee
of 20% may be deducted from any refunded amount.
We do not
accept returns on holiday and/or event items.
Exceptions to the above policy:
- Aquino Lighting Supplier LLC reserves the right to deny a return
for a product Aquino Lighting Supplier LLC does not normally stock.
- Customized products such as painted or
tough-coated lamps are non-returnable.
- Aquino Lighting Supplier LLC reserves the right to test products
claimed to be defective.
- If Aquino Lighting Supplier LLC receives returned product and finds
any items are damaged due to insufficient packaging, Aquino Lighting Supplier LLC will not
issue credit for the broken material.